Voice of the Customer in Dynamics CRM 2016

Voila!

The Voice of the Customer solution is now available in Microsoft Dynamics CRM 2016. The survey module provides the ability to create and send out surveys to customers from within Microsoft Dynamics CRM.

To install the Voice of the Customer Solution navigate to the Office 365 Admin Center

In the Navigation Bar, scroll down to the Admin Section and then click CRM

Admin Center

On the CRM Online Administration Center – Manage all CRM Online Instances page, select the instance on which you’d like to install the Voice of the Customer solution and then click the  Manage your solutions button

Manage CRM Solutions 1

On the CRM Online Administration Center – Manage your solutions page, select the Voice of the customer solution and then click the  Install button

Manage CRM Solutions

To proceed with the Installation agree to the Terms of Service by clicking the Install buttonAccept Terms

The installation takes a few minutes and once completed the Voice of the Customer module will be accessible from Dynamics CRM

VOC in CRM

Navigate to Settings –> Customizations –> Solutions and select the Voice of the Customer solution. Agree to the Terms and Conditions and then select Enable Voice of the Customer

Voc - Solution

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Posted in CRM 2016, Voice of the customer

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