The Voice of the Customer solution is now available in Microsoft Dynamics CRM 2016. The survey module provides the ability to create and send out surveys to customers from within Microsoft Dynamics CRM.
To install the Voice of the Customer Solution navigate to the Office 365 Admin Center
In the Navigation Bar, scroll down to the Admin Section and then click CRM
On the CRM Online Administration Center – Manage all CRM Online Instances page, select the instance on which you’d like to install the Voice of the Customer solution and then click the Manage your solutions button
On the CRM Online Administration Center – Manage your solutions page, select the Voice of the customer solution and then click the Install button
To proceed with the Installation agree to the Terms of Service by clicking the Install button
The installation takes a few minutes and once completed the Voice of the Customer module will be accessible from Dynamics CRM
Navigate to Settings –> Customizations –> Solutions and select the Voice of the Customer solution. Agree to the Terms and Conditions and then select Enable Voice of the Customer